You have 14 days from delivery to request a return or exchange through our returns portal. You’ll need your order number and the email or phone used at checkout.

Items must be unused, unworn, with tags intact and in their original packaging. A photo of the item with the tag attached is required when you submit the request.

Damaged or faulty items: let us know within 24 hours of delivery, with photos, for a replacement or refund.

Refunds are processed after we receive and inspect the item(s). You can choose cash, Instapay, a telecom wallet, or store credit with a 5% bonus.

Items bought on sale can’t be returned.

Orders can’t be opened while the courier is waiting, and partial receipt isn’t possible.

Questions? Email ex.refunds@gmail.com with your order number.